These general conditions are subject to change at any time and without notice. Before making your reservation, we recommend that you check the latest current changes on our website.

The use of our website is subject to the Terms and Conditions explained below. By using this website, the Customer acknowledges that they are legally bound by these General Conditions.
All advertised discounted rates are limited offers, subject to availability and may be subject to a minimum number of nights or specific conditions. Although every effort has been made to ensure the accuracy of the information presented, London Hotel Milano assumes no responsibility for any errors or omissions and reserves the right to change the information and descriptions of the listed accommodations and its products.
Access to the reservation is limited to the exclusive use of individuals or companies, excluding any group of rooms formed for the same period of stay.
Any group request for more than 4 rooms must be made in writing (email) and subject to a quote and contract (specific rates and cancellation conditions for groups).

The use of the website is limited to persons over the age of 18, adults.

Please note that different Terms and Conditions and cancellation policies apply to online reservations made by booking agents and other affiliated sites depending on the agency, accommodation and rate type selected. It is strongly recommended that you take the time to carefully read the information on prices and conditions of the available rooms before making your online reservation.

With the exception of the Customer who benefits from the "Non-refundable" rate, the Customer must pay the full balance on arrival or at the time of booking using a credit/debit card in their name.
They must also comply with verification using the latest chip and PIN technology. The London Hotel Milano reserves the right to charge a deposit on arrival or during the stay.
a deposit of €50 per night and per occupied room is required in addition to the payment for the stay or €150 for stays of less than 3 nights. The Customer who opts for our "Non-refundable" rate benefits from our best available prices at the time of booking. Full payment is required at the time of booking and is definitely non-refundable.
As a security measure, our "Non Refundable" Customer and those who have booked through a third party and have paid in full for their stay will also need to validate a pre-authorization on their credit/debit card and provide a valid form of identification upon arrival. London Hotel Milano accepts major credit and debit cards, as well as bank transfers for bookings within 30 days of booking and no earlier than 7 days of booking. London Hotel Milano does not accept checks.
London Hotel Milano reserves the right to validate pre-authorization on credit cards used to guarantee bookings corresponding to the amount of the entire stay prior to arrival. London Hotel Milano reserves the right to cancel reservations associated with declined or invalid credit cards. Credit/debit card transactions will be charged at the local exchange rate. London Hotel Milano assumes no responsibility for any additional charges that may apply.

Pursuant to Article L. 221-28 of the Consumer Code and its amendments, the customer does not have the right of withdrawal provided for in Article L. 221-18 of the Consumer Code and its amendments. The conditions of sale of the reserved rate specify the terms of cancellation and/or modification of the reservation.
The cancellation of a reservation will only be effective from the date of receipt. The cancellation must be made by email within the days specified in the rate. A cancellation confirmation will then be sent to you. If you do not receive a cancellation confirmation, it is entirely possible that we have not received your cancellation request. It is the Customer´s responsibility to ensure that their cancellation request has been received. Cancellations must be received no later than midday (local time) nine days before the scheduled arrival date for any reservation made through a third-party partner. Cancellations of reservations made directly on the hotel´s website with a standard rate must be received no later than 9 days before the scheduled arrival date. It is important to keep the cancellation number that was sent to you. If the Customer does not show up or attempts to cancel within 8 days of the scheduled arrival, he/she will be considered in the "No Show" or "Late Cancellation" category and will have to pay the total non-refundable amount.
Reservations with advance payment cannot be subject to any modification and/or cancellation ("Non-Refundable" rate), provided that the total amount and any additional extras have been charged or pre-authorized at the time of booking. Amounts paid in advance, such as the deposit, will not be refunded. In this case it is mentioned in the price sales conditions.
The Customer accepts that the aforementioned cancellation penalties represent a correct and truthful estimate of the loss that London Hotel Milano would suffer for the cancellation of a reservation. In the event of interruption of the stay due to the customer, the entire agreed price will be collected. In the case of reservations with advance payment, no refund will be granted.

Reservations may be made through other sources, including online travel agencies, tour operators or other websites that are not partners of London Hotel Milano and that have different cancellation policies. Please consult the booking confirmation for the details and conditions provided by these agencies. London Hotel Milano will not be liable for any type of dispute if reservations are made through sites or agencies that are not partners of the hotel.

While London Hotel Milano has made all reasonable efforts to ensure that bookings made under this agreement can be honoured, we reserve the right to transfer any booking to accommodation of a suitable size and similar standard in the locality. The Client acknowledges that London Hotel Milano accepts no liability for any loss or damage suffered or caused to the Client as a result of eviction.

If the Customer wishes to change his/her booking (for example, change the dates of the stay or the requested accommodation), London Hotel Milano cannot guarantee that he/she will be able to do so and declines all liability for losses, damages or additional expenses that may arise in such circumstances. Although changes are not permitted for the non-refundable rate, they are permitted for flexible bookings (subject to availability) if the request is made no later than 8 days before the scheduled arrival. Additional charges may apply if the request involves additional nights for the accommodation or a change of room type and therefore differs from the conditions of the previous booking. All requests for changes must be sent to us in writing.

You will be asked to show a valid original identity document with photo upon arrival as required by the institutions. Photocopied documents or documents viewed via technological devices will not be accepted.
The beds in the rooms can only accommodate the maximum number of guests indicated in the description and in compliance with the regulations on establishments open to the public. Additional visitors are not permitted.
Upon arrival, the guest must provide the hotel with the names of all the people who will be staying with him. We regret to inform you that, once registration is complete, it is not possible to add the names of additional visitors. The London Hotel Milano reserves the right to charge a deposit upon arrival (minimum amount required €150).
Only one payment can be taken into consideration and only the person responsible will assume responsibility for the conduct of the other occupants.
The payment will be used to cover incidental expenses, including, but not limited to, breakages, damage to property in the building or on the hotel floor, cleaning costs due to the room being left in an unacceptable state of cleanliness and violations of regulations such as smoking in the rooms or disturbing other visitors enjoying the hotel, use of the minibar, bar service, room service, the loss, as well as tampering or breakage of magnetic card access to the room (€60 each).
The deposit may also be used by the Management in the event of additional unauthorized visitors to use the hotel and its services. At the end of the stays without incident, the pre-authorization will be released according to the policy applied by your bank. Usually, it takes 3 to 30 business days, but some banks may require more time. The Customer is informed that with the pre-authorization system no money transfer is foreseen, but this will have an impact on the available balance and the spending limit authorized with the card until the pre-authorization is concluded. If you choose to pay in cash, the management will provide a receipt upon check-in and will refund you on the day of check-out after checking the conditions as indicated in art. 11.
The London Hotel Milano is not responsible for delays related to the release of pre-authorizations by credit card companies. In the event of disservice to other visitors, or in the event of damages suffered by the hotel, the cost incurred by the London Hotel Milano will be deducted from the Deposit paid, and only the balance will be returned to the Guest. If this cost exceeds the amount of the Deposit, the Guest undertakes to compensate the London Hotel Milano for damages, additional cleaning costs or other costs and undertakes to pay all recovery costs, including all legal fees, and other expenses.
The Guest authorizes the London Hotel Milano to charge his/her credit card for all reasonable expenses incurred that are not covered by the Deposit.

The Customer is required to comply with the rules imposed by London Hotel Milano upon arrival and departure. Unless otherwise agreed in advance, rooms are generally available from 3:00 p.m. on the day of arrival. In the case of online check-in, the hotel reserves the right to verify the identity documents of each occupant.
In the case of online payment, the customer must bring the credit card used in his/her name. The credit card used for payment will be requested by the hotel upon arrival. In the event of a dispute, the hotel reserves the right to request another means of payment or to cancel the reservation. To guarantee early arrival (by 6:00 a.m. on the morning of check-in) it is necessary to pre-register the room from the previous night.
In the event of a no-show in these circumstances, an amount equivalent to the total reservation will be charged. All rooms must be vacated and keys returned by 10:00 am on the day of departure without prior agreement. Late departures on the day of departure may be considered by prior agreement (this service may require payment). Late check-out will incur additional charges. An additional night will be charged for all departures after 1:00 pm.
If the Guest fails to present himself for check-out formalities by 10:00 am on the scheduled day of departure and without prior authorization, London Hotel Milano reserves the right to remove the Guest´s personal effects from the room and declines all liability for the loss or damage of these effects.

All rooms are fully furnished and equipped with appliances such as television, minibar, safe, kettle, etc. Meals and drinks are not included in our product offer unless mentioned in the reservation. No object/device must be removed from the room. The list and prices of items and services are available at the hotel reception.
Any missing object in the room will be charged to the customer once checked out as per the conditions of art. 11 of these regulations. All advertised prices include bed linen, towels, access to cable TV and WiFi Internet. Any additions of linen, towels, bathroom kit etc will be available at an extra cost. Private use of Wifi is subject to Italian legislation, security and recognition of the IP address. The user is responsible for actions committed from the moment of access, even if carried out by third parties. The advertised price includes the classic hotel service, VAT included at the current rate.
The tourist tax is not included and is applicable to all persons aged 18 and over, it will be collected by the hotel and indicated on the guest´s invoice.

The Customer is solely responsible for his choice of Services on the Site and their suitability for his needs, for which London Hotel Milano cannot be held responsible in this regard.
The Customer is also solely responsible for the information communicated at the time of any reservation of a Service. London Hotel Milano cannot be held responsible in the event of incorrect or fraudulent information communicated by the Customer. The Customer is responsible for his account and reservations made, even for third parties or minors, unless fraudulent use is demonstrated without fault or negligence on his part. London Hotel Milano must be immediately informed of any improper or fraudulent use of his email address.
The Customer undertakes to use the Site and the Services offered therein in compliance with the applicable legislation and these General Conditions. In the event of non-fulfilment by the Customer of the obligations set forth in these General Conditions, the latter is responsible for the damages caused by him to London Hotel Milano or to third parties. The Client undertakes to protect the London Hotel Milano from all claims, actions or appeals, compensating any damages, costs or compensation arising. The Client, in particular, undertakes, by making the definitive reservation of a Service, to pay the price and to comply with the Specific Conditions relating to it. In fact:
- Any irregular, inoperative, incomplete or fraudulent reservation or payment for reasons attributable to the Client will result in the cancellation of the reservation of the Service at the Client's expense, without prejudice to any action that the London Hotel Milano may take against the latter;
- The Client must not invite into the Facility a person whose behavior could damage the Facility;
- The Client must not bring into the Facility (rooms and common areas) drinks or food from outside, unless the Facility has previously and clearly authorized it; - Our facility is 100% non-smoking, which means that in this case smoking is prohibited throughout the entire Facility, including the rooms;
- The Client must not interrupt the operation and work activities of the Hotel and must not compromise the safety of the Hotel or the people present therein;
- More generally, any behavior contrary to morality and public order within the Hotel as well as failure to comply with the Hotel´s internal regulations, will lead the Hotel manager and/or any other service provider to ask the Client to leave the premises without any compensation and/or without any refund if payment has already been made. In the event that payment has not yet been made, the Client must pay the price of the Services consumed before leaving the premises;
- Minors may stay in the Facility accompanied by an adult and in possession of an identity document. If the accompanying adult is an adult other than the parents, he or she must have parental authorization from the child´s parents. Minors may stay in the Facility even without an adult provided they have written authorization (originally signed) in which the parent authorizes the minor to stay at the Facility, such authorization must be accompanied by a copy of the parent´s identity document and a telephone number. The Facility must request this information. In the absence of what is indicated above, the hotel will not allow the minor to stay in the Facility;
- The Customer also undertakes to ensure that the IT resources made available to him by the Facility (in particular the Wi-Fi network) are not used in any way for the purposes of reproduction, representation, supply or communication to the public of works or objects protected by copyright or related rights, such as texts, images, photographs, musical works, audiovisual works, software and video games, without the authorization of the owners of the rights provided for in books I and II of the Intellectual Property Code when such authorization is required. The Client is also required to comply with the security policy of the Internet access provider of the Facility, including the rules for the use of security measures implemented with the aim of preventing the illicit use of IT resources and to refrain from any act detrimental to the effectiveness of these measures.
The Client is responsible for all damages caused by him and/or his guests within the Facility and will bear all costs caused by such damages and/or failure to comply with the aforementioned rules. London Hotel Milano reserves the right to intervene if necessary.

It is the Guest´s responsibility to take reasonable care of the room and its contents during their stay at the London Hotel Milano. The room and all equipment, utensils, furniture, etc. must be left clean and tidy at the end of the stay, otherwise a supplement may be charged. We remind the Guest to lock the rooms securely and to close all doors and windows when leaving.
The Guest is responsible for damage to the room or its contents, unless caused by normal wear and tear. This includes damage caused by negligence, willful misconduct or irresponsible behaviour by the Guest, the occupants or their guests. Any damage must be reported to Management immediately.

The Client is required not to undertake any activity in the accommodation that may violate current legislation and the neighborhood.
The Client must not under any circumstances disturb other clients or members of staff.
London Hotel Milano allows the use of its spaces exclusively for personal, lawful and appropriate purposes.
London Hotel Milano expressly prohibits access to its spaces to persons other than those indicated on the official booking document.
London Hotel Milano and the guest agree that use of the hotel does not confer any right of occupancy.
The client is not permitted to re-let or sublet the room to other persons.
London Hotel Milano reserves the right to refuse access to the hotel and accommodation to a Guest if, upon arrival, Management determines that the person is under the influence of alcohol or drugs, is not dressed appropriately, or is behaving in a threatening, offensive or otherwise unacceptable manner.
London Hotel Milano has an anti-party policy. The maximum number of people per room must not be exceeded and noise levels must be such as not to disturb other visitors or the neighbourhood. Any additional costs will be charged to the Guest if a party is found to be taking place.
The maximum room capacity is stated on the booking confirmation.
The Guest must comply with all reasonable rules and procedures in force within the business, including, but not limited to, health and safety procedures and requirements and registration requirements.
In interactions with the staff or customer service, the Customer is required to maintain a courteous behavior and to avoid derogatory comments towards London Hotel Milano or its employees and collaborators, in compliance with the rules of common sense and courtesy.
London Hotel Milano reserves the right to take any appropriate action against the Customer in the event of behaviors that do not comply with company policies (in particular annoying, malicious or offensive) towards London Hotel Milano, its employees or collaborators.

All rooms at London Hotel Milano are strictly non-smoking. Violation of the smoking ban in the room will result in an additional charge of at least €250 per stay. Additionally, the use of candles or other sources of open flame in the rooms is strictly prohibited. Any violation of detection and safety systems will be considered a criminal action.

Management and its authorized personnel may enter the rooms at any time to inspect the room and carry out repair or maintenance work.

London Hotel Milano undertakes to make every reasonable effort to ensure that the accommodation chosen by the Customer is adequately furnished and of good quality. If the Customer is dissatisfied, he/she must promptly inform London Hotel Milano of any complaint, no later than 12 hours after his/her arrival. In the event that London Hotel Milano does not respect the guarantee offered and is unable to resolve the problem, London Hotel Milano will proceed, at its discretion, to provide a replacement room (subject to availability) or a partial refund of the price paid.

Children under 3 years old stay free of charge in rooms with cot (subject to availability).

Small pets are allowed in the rooms with a supplement of €35 per night. Guide dogs are allowed inside the facility.

The General Conditions are governed by Italian law, without prejudice to any mandatory protective provisions that may be applicable in the country of residence of consumers. The Customer is informed by London Hotel Milano of the possibility of resorting, in the event of a dispute relating to these General Conditions, to a conventional mediation procedure or any other alternative dispute resolution method. After contacting customer service or the Facility to attempt to resolve the dispute amicably, and in the event of a negative response or failure to respond within sixty (60) days of the report, the customer may contact the consumer mediator to whom the professional belongs, free of charge, or the Association of European Mediators (AME CONSO).
- The referral methods of the Mediator and his contact details are available by clicking on the following link: Referral procedures and contact details of the Mediator, or on the website mediationconso-ame.com
- The referral to the Mediator can be made within twelve (12) months of the first complaint.
- The reporting form to this Mediator is accessible from the following link: Reporting form for Tourism and Travel Mediator. London Hotel Milano also informs the Customer of the existence of a European online dispute resolution platform ("RLL") that he can use. The Customer can access it from the following link: ec.europa.eu/consumers/odr

We may collect and process certain personal data. You can read our personal data protection policy on our website: hotellondonmilano.com.
For any questions regarding the management of your data by our business or to exercise your rights, you can contact us:
- By email to the attention of the DPO at the following address: info@hotellondonmilano.com
- By post to the following address: P.le Francesco Durante, 36 - 20131 Milan (MI) Italy